NLG Annual Conference Programme
Session Types
With over 40 sessions to choose from you will be spoilt for choice! We’ve broken the sessions down into the following categories to make it easier to identify which ones are best for you.
Asset Mgmt
Property Management
Customers
Exec
Service Charge
IT
ESOG
All
Training
Monday 16th November
10:30
NLG Conference 2020 – Setting the scene
• Cladding and Fire Safety
• Working from home and isolation
• COVID-19 and our customers
• New products
• Leasehold Reform
NLG Conference Steering Group, Sponsors & Stake Holders
S1
All
12:00
Health and Safety – The latest
- The Fire Safety Bill
- The Building Safety Bill
- Health and Safety – New role for property managers
Dr Shaun Lundy, Director – Tetra Consulting
S2
All
14:00
Supplier Accreditation
- Why vetting your suppliers is important
- The latest HSE Statistics
- The future of supplier accreditation
or
Rob Corley, CEO – Credensa
S3
Asset Mgmt
14:00
Understanding Shared Ownership
- The Basics
- Fundamental Clauses – Subletting & Alienation
- Reputational Challenges
Becca Fury, Homeowner Manager – RHP
S4
ESOG
All
Training
15:30
Shared Ownership proposals – What do we think?
• Proposed changes
• Right to Shared Ownership
• How will it all work?
or
Marcus Canning, Head of Customer Experience – Stonewater
Jonathan Layzell, Executive Director – Stonewater
Sandy Kelly, Head of Sales – Onward Living
Emily Cook, Shared Ownership Customer
Yvonne Unwin, Head of Leasehold – Plumlife
S5
All
15:30
Leases Uncovered
- Key Elements
- The Legal Framework
- Reading Leases
Darren Coleran, Head of Enfranchisement & Leasehold Reform – Bolt Burdon
Yezden Izzet, Head of Real Estates Disputes – Bolt Burdon
Alan Wake, CEO – NLG
S6
All
Training
Tuesday 17th November
9:30
Virtual Resident Engagement
- Residents meetings on Zoom
- Lesson Learned
- Dealing with Conflict
Ken James, Head of Leasehold – A2Dominion
Saleh Mirza, Head of Building Projects – A2Dominion
S7
All
Customers
10:15
Sponsor Surgeries – By Appointment
- Current Challenges
- Specialist Advice
- Problem Solving
Chris Baker – McDowalls
Darren Coleran – Bolt Burdon
Andrew Banister – Earl Kendrick
Paul Jepps – Fortus
Paul/Danny Sherman – Liquid Recruitment
James Shand – Tripartum
S8
11:00
Planning Maintenance in the Current Climate,
- Prudent planning
- Building health checks
- Use of Drones and Technology
or
Andrew Banister, Director (North) – Earl Kendrick
Julian Davies, Group Managing Director – Earl Kendrick
S9
All
Asset Mgmt
11:00
Customer Engagement on Costs
- Understanding the challenges
- Clarity and Transparency
- Identifying mutual solutions
Michael Hill, Business Development Manager – TPAS
S10
Service Charge
Customers
12:15
Shared Ownership – What the research says
- The customers’ views and different markets
- MHCLG Proposals
- Leasehold Reform and Shared Ownership
or,
Dr Alison Wallace, Centre for Housing Policy
S11
All
Exec
Customers
12:15
Service Charges and 2020
- COVID-19 and Service Charges
- Recovering Fire Safety Costs – The admin
- The Golden Rules
Jeff Platt, Managing Director – Section 20 Ltd
Paul Jepps, Head of Service Charge – Fortus Business Advisors & Accountants
S12
13:00
Harnessing mindfulness in managing your stress and improving your wellbeing
- Understanding mindfulness and individual stress patterns
- Unhooking from stressful thoughts and feelings
- Developing resilience to stress
Dr Alanna Henderson, Chartered Psychologist
S13
All
14:00
Leasehold and Commonhold Reform – The Law Commission
- The Recommendations
- Considerations for Social Housing
- Shared ownership and the Law Commission’s recommendations
Professor Nick Hopkins – The Law Commission
S14
All
ESOG
15:00
10 NLG Conferences – The story so far
- Life before NLG
- Our motivations
- The challenges ahead
Kevin Dunleavy, Chair NLG and Founder Member – NLG
Steve Michaux, Founding Chair – NLG
S15
All
16:00
Staircasing & Flexible Tenure
- The Lease
- Valuations
- Working with Solicitors
or,
Chris Baker, Managing Director – McDowalls
S16
ESOG
All
16:00
Reinstatement Cost Assessments
- Why are RCAs needed?
- How RCAs are undertaken
- VAT, Case studies, Q&A
James Paul, Director – Earl Kendrick
S17
Wednesday 18th November
9:30
Working with Managing Agents
- Understanding the relationship
- Collaboration
- Redress
or
Sean Gill, Management Company Manager – Abri
Nick Rich, Director – Eight Asset Management
S18
Asset Mgmt
Property Management
9:30
Lease Extensions & Property Valuation
- Latest Best Practice
- The Zucconi affect
- Valuing issues in lockdown
Chris Baker, Managing Director – McDowalls
S19
ESOG
Property Management
10:30
Making Recruitment work for you,
- Recruitment tips
- What to look for in CVs
- Getting the role profile right
or
Paul Sherman, Director – Liquid Recruitment
Danny Sherman, Director – Liquid Recruitment
S20
All
10:30
Key Case Law
- Key historic cases
- Practical applications
- Lessons learned
Alan Wake, CEO – NLG
S21
All
Training
12:00
The Key Documents & Processes
- LPE1
- EWS1
Darren Coleran, Head of Enfranchisement & Leasehold Reform – Bolt Burdon
Andy Barron, Inhouse Lawyer – A2Dominion
S22
ESOG
Training
12:00
Service Charges – A clear message for Leaseholders
- Helping customers understand Service Charges
- Communicating during lockdown
- Different customers/Different requirements
James Shand, Chairman – TriPartum
S23
13:30
The FTT and the Pandemic
- Managing case in lockdown
- Backlogs and workload
- Future Plans
Siobhan McGrath, President of The First Tier Tribunal (Property Chamber)
S24
All
14:30
Fire Safety – Recovering Costs
- The size of the challenge
- The legal framework
- What next?
Steve Michaux, Director of Residential Services – A2Dominion
Andy Barron, Inhouse Lawyer – A2Dominion
S25
All
Service Charge
Customers
15:45
Property Management as a Career
- Recognising UK Apprenticeships as a formal career
- Career Progression Pathways for everyone
- Recruit, train and retain – embedding this within organisations
Stuart Shield, Area Manager UK – Learning Curve
S26
All
Thursday 19th November
9:30
Customer Service in Resales
- Buying & Selling Customers
- Dealing with External Stakeholders
- Top Tips
or
Becca Fury, Homeowner Manager – RHP
Tim Willcocks, Executive Director of Development – RHP
S27
ESOG
All
9:30
Recovering Leasehold Arrears
- The legal process
- The current challenges (COVID-19/Cladding)
- MPC and other considerations
Alex Clarke, Solicitor – Bolt Burdon
S28
Service Charge
Customers
10:30
Planning Major Works Projects,
- Long Term planning
- Timeframes
- Section 20 – Getting it right
or
Andrew Banister, Director (North) – Earl Kendrick
Julian Davies, Group Managing Director – Earl Kendrick
Adrian Shaw, Head of Service Charges – Clarion Housing Group
S29
All
Asset Mgmt
10:30
Understanding Service Charges
- The Golden Rules
- Statutory requirements
- What is reasonable?
Alan Wake, CEO – NLG
S30
Training
Property Management
Service Charge
Customers
12:00
What makes an Ideal Housing System?
- The current software landscape
- Legacy systems & migrating systems
- One-size-fits-all or specialized applications?
- Bespoke systems
or
Rob Corley, CEO – Credensa
S31
All
IT
12:00
How do Valuers value?
- A valuation in real time
- What valuers consider
- Making the most of your valuer
Chris Baker, Managing Director – McDowalls
S32
All
ESOG
13:30
Shared Ownership – Fit for purpose?
- Current challenges
- The new model
- What are the alternatives
Giles Peaker, Partner – Anthony Gold
Justin Bates, Barrister – Landmark Chambers
S33
All
14:30
Leasehold – A Complaints Code – The Ombudsman
- “A new lease of life” – Report
- The Complaint Handling Code
- Recommendations
Emma Foxall, Deputy Housing Ombudsman
S34
All
15:45
Who is looking after ‘You’?
- Working and living in isolation
- Missing “normal”
- Being kind
‘Big’ Ian Donaghy
S35
All
18:30
NLG Quiz and Amateur Dramatic Night – Sponsored by Liquid Recruitment
An evening of Quiz Fun and Famous Film Scenes Re-enactment by leading NLG figures!
Friday 20th November
9:30
Understanding Mortgages
- Basics – deposits / rates / terms
- Affordability Assessments
- Challenges – credit ratings, valuations,etc
or,
Rupi Hunjan, CEO – Censeo
Anthony Hall, New Business Director – Censeo
S36
ESOG
All
Training
9:30
Managing Agents and recovering Fire safety costs
- The challenges
- Consulting with customers
- Taking control
Claire Cooper, Head of Homeownership – Peabody
S37
All
Service Charge
Customers
10:30
ESOG/NLG Meeting
or,
The ESOG/NLG Resales Group
S38
ESOG
10:30
Section 20 Explained
- The basic principles
- Different processes
- Key S20 Case Law
Adrian Shaw, Head of Service Charges – Clarion
S39
All
Training
Service Charge
Asset Mgmt
12:00
Accommodating Electric Vehicles
- An increasing market – the numbers
- The practicalities
- Future proofing
or,
Jamie Willsdon, Group Managing Director – Future Group
Cassandra Zanelli, Solicitor
S40
All
Asset Mgmt
12:00
Customer Service and why it matters: Embedding a service culture
- The external world
- Impact of Covid-19 and next steps
- Why investing in customer service matters
- Building the right culture
- ROI of service excellence
- Building on Service Nation: Service with Respect
Joanna Causon, CEO – The Institute of Customer Service
S41
13:30
Case Law Update
Justin Bates, Barrister – Landmark Chambers
S42
All
14:30
Expert Panel – Questions
Sarah Chatfield, Director of Homeownership – Anchor Hanover
Sean Gill, Management Company Manager – Abri
Yezdan Izzet, Partner & Head of Real Estate Disputes – Bolt Burdon
Chris Yandell, Leasehold Income & Compliance Manager – Network Homes
S43
All
15:45
End of Conference Drinks
All
S44
All
Tickets are for the whole five-day virtual event, you can pick and choose the sessions you prefer.
