NLG Annual Conference Programme

Session Types

With over 40 sessions to choose from you will be spoilt for choice! We’ve broken the sessions down into the following categories to make it easier to identify which ones are best for you. 

Asset Mgmt

Property Management 

Customers

Exec

Service Charge 

IT

ESOG

All 

Training

Monday 16th November

10:30

NLG Conference 2020 – Setting the scene

• Cladding and Fire Safety
• Working from home and isolation
• COVID-19 and our customers
• New products
• Leasehold Reform

NLG Conference Steering Group, Sponsors & Stake Holders

S1

All 

12:00

Health and Safety – The latest

  • The Fire Safety Bill
  • The Building Safety Bill
  • Health and Safety – New role for property managers

Dr Shaun Lundy, Director – Tetra Consulting

S2

All 

14:00

Supplier Accreditation

  • Why vetting your suppliers is important
  • The latest HSE Statistics
  • The future of supplier accreditation

or 

Rob Corley, CEO – Credensa

S3

Asset Mgmt

14:00

Understanding Shared Ownership

  • The Basics
  • Fundamental Clauses – Subletting & Alienation
  • Reputational Challenges 

Becca Fury, Homeowner Manager – RHP

S4

ESOG

All 

Training

15:30

Shared Ownership proposals – What do we think?

• Proposed changes
• Right to Shared Ownership
• How will it all work?

or 

Marcus Canning, Head of Customer Experience – Stonewater
Jonathan Layzell, Executive Director – Stonewater
Sandy Kelly, Head of Sales – Onward Living
Emily Cook, Shared Ownership Customer
Yvonne Unwin, Head of Leasehold – Plumlife

S5

All 

15:30

Leases Uncovered

  • Key Elements
  • The Legal Framework
  • Reading Leases 

Darren Coleran, Head of Enfranchisement & Leasehold Reform – Bolt Burdon
Yezden Izzet, Head of Real Estates Disputes – Bolt Burdon
Alan Wake, CEO – NLG

S6

All 

Training

Tuesday 17th November

9:30

Virtual Resident Engagement

  • Residents meetings on Zoom
  • Lesson Learned
  • Dealing with Conflict

Ken James, Head of Leasehold – A2Dominion

Saleh Mirza, Head of Building Projects – A2Dominion

S7

All 

Customers

10:15

Sponsor Surgeries – By Appointment 

  • Current Challenges
  • Specialist Advice
  • Problem Solving 

Chris Baker – McDowalls
Darren Coleran – Bolt Burdon
Andrew Banister – Earl Kendrick
Paul Jepps – Fortus
Paul/Danny Sherman – Liquid Recruitment
James Shand – Tripartum

S8

11:00

Planning Maintenance in the Current Climate,

  • Prudent planning
  • Building health checks
  • Use of Drones and Technology

or 

Andrew Banister, Director (North) – Earl Kendrick

Julian Davies, Group Managing Director – Earl Kendrick 

S9

All 

Asset Mgmt

11:00

Customer Engagement on Costs

  • Understanding the challenges
  • Clarity and Transparency
  • Identifying mutual solutions

Michael Hill, Business Development Manager – TPAS

S10

Service Charge 

Customers

12:15

Shared Ownership – What the research says 

  • The customers’ views and different markets
  • MHCLG Proposals
  • Leasehold Reform and Shared Ownership

or, 

Dr Alison Wallace, Centre for Housing Policy

S11

All 

Exec

Customers

12:15

Service Charges and 2020

  • COVID-19 and Service Charges
  • Recovering Fire Safety Costs – The admin
  • The Golden Rules

Jeff Platt, Managing Director – Section 20 Ltd
Paul Jepps, Head of Service Charge – Fortus Business Advisors & Accountants 

S12

13:00

Harnessing mindfulness in managing your stress and improving your wellbeing

  • Understanding mindfulness and individual stress patterns
  • Unhooking from stressful thoughts and feelings
  • Developing resilience to stress

Dr Alanna Henderson, Chartered Psychologist

S13

All 

14:00

Leasehold and Commonhold Reform – The Law Commission

  • The Recommendations
  • Considerations for Social Housing
  • Shared ownership and the Law Commission’s recommendations

Professor Nick Hopkins – The Law Commission

S14

All 

ESOG

15:00

10 NLG Conferences – The story so far

  • Life before NLG
  • Our motivations
  • The challenges ahead

Kevin Dunleavy,  Chair NLG and Founder Member – NLG

Steve Michaux,  Founding Chair – NLG

S15

All 

16:00

Staircasing & Flexible Tenure

  • The Lease
  • Valuations 
  • Working with Solicitors 

or, 

Chris Baker, Managing Director – McDowalls 

S16

ESOG

All 

16:00

Reinstatement Cost Assessments

  • Why are RCAs needed?
  • How RCAs are undertaken
  • VAT, Case studies, Q&A

James Paul, Director – Earl Kendrick

S17

Wednesday 18th November

9:30

Working with Managing Agents

  • Understanding the relationship
  • Collaboration
  • Redress

or 

Sean Gill, Management Company Manager – Abri
Nick Rich, Director – Eight Asset Management 

S18

Asset Mgmt

Property Management 

9:30

Lease Extensions & Property Valuation

  • Latest Best Practice
  • The Zucconi affect
  • Valuing issues in lockdown

Chris Baker, Managing Director – McDowalls

S19

ESOG

Property Management 

10:30

Making Recruitment work for you,

  • Recruitment tips
  • What to look for in CVs
  • Getting the role profile right

or 

Paul Sherman, Director – Liquid Recruitment

Danny Sherman,  Director – Liquid Recruitment

S20

All 

10:30

Key Case Law

  • Key historic cases
  • Practical applications
  • Lessons learned

Alan Wake, CEO – NLG

S21

All 

Training

12:00

The Key Documents & Processes

  • LPE1 
  • EWS1

Darren Coleran, Head of Enfranchisement & Leasehold Reform – Bolt Burdon
Andy Barron,  Inhouse Lawyer – A2Dominion

S22

ESOG

Training

12:00

Service Charges – A clear message for Leaseholders

  • Helping customers understand Service Charges
  • Communicating during lockdown
  • Different customers/Different requirements

James Shand, Chairman – TriPartum

S23

13:30

The FTT and the Pandemic

  • Managing case in lockdown
  • Backlogs and workload
  • Future Plans

Siobhan McGrath, President of The First Tier Tribunal (Property Chamber)

S24

All 

14:30

Fire Safety – Recovering Costs 

  • The size of the challenge
  • The legal framework
  • What next?

Steve Michaux,  Director of Residential Services – A2Dominion

Andy Barron,  Inhouse Lawyer – A2Dominion

S25

All 

Service Charge 

Customers

15:45

Property Management as a Career

  • Recognising UK Apprenticeships as a formal career
  • Career Progression Pathways for everyone
  • Recruit, train and retain – embedding this within organisations

Stuart Shield, Area Manager UK – Learning Curve

S26

All 

Thursday 19th November

9:30

Customer Service in Resales

  • Buying & Selling Customers
  • Dealing with External Stakeholders 
  • Top Tips 

or

Becca Fury, Homeowner Manager – RHP

Tim Willcocks, Executive Director of Development – RHP

S27

ESOG

All 

9:30

Recovering Leasehold Arrears

  • The legal process
  • The current challenges (COVID-19/Cladding)
  • MPC and other considerations

Alex Clarke, Solicitor  – Bolt Burdon

S28

Service Charge 

Customers

10:30

Planning Major Works Projects,

  • Long Term planning
  • Timeframes
  • Section 20 – Getting it right

or 

Andrew Banister, Director (North) – Earl Kendrick

Julian Davies, Group Managing Director – Earl Kendrick

Adrian Shaw, Head of Service Charges – Clarion Housing Group

S29

All 

Asset Mgmt

10:30

Understanding Service Charges 

  • The Golden Rules
  • Statutory requirements
  • What is reasonable?

Alan Wake, CEO – NLG

S30

Training

Property Management 

Service Charge 

Customers

12:00

What makes an Ideal Housing System?

  • The current software landscape
  • Legacy systems & migrating systems
  • One-size-fits-all or specialized applications?
  • Bespoke systems

or 

Rob Corley, CEO – Credensa

S31

All 

IT

12:00

How do Valuers value?

  • A valuation in real time
  • What valuers consider
  • Making the most of your valuer

Chris Baker, Managing Director – McDowalls

S32

All 

ESOG

13:30

Shared Ownership – Fit for purpose?

  • Current challenges
  • The new model
  • What are the alternatives

Giles Peaker, Partner – Anthony Gold

Justin Bates, Barrister – Landmark Chambers

S33

All 

14:30

Leasehold – A Complaints Code – The Ombudsman

  • “A new lease of life” – Report
  • The Complaint Handling Code
  • Recommendations

Emma Foxall, Deputy Housing Ombudsman

S34

All 

15:45

Who is looking after ‘You’?

  • Working and living in isolation
  • Missing “normal”
  • Being kind

‘Big’ Ian Donaghy

S35

All 

18:30

NLG Quiz and Amateur Dramatic Night – Sponsored by Liquid Recruitment

 An evening of Quiz Fun and Famous Film Scenes Re-enactment by leading NLG figures!

Friday 20th November

9:30

Understanding Mortgages

  • Basics – deposits / rates / terms 
  • Affordability Assessments
  • Challenges – credit ratings, valuations,etc

or,

Rupi Hunjan, CEO – Censeo

Anthony Hall, New Business Director – Censeo

S36

ESOG

All 

Training

9:30

Managing Agents and recovering Fire safety costs

  • The challenges
  • Consulting with customers
  • Taking control

Claire Cooper, Head of Homeownership – Peabody

S37

All 

Service Charge 

Customers

10:30

ESOG/NLG Meeting

or, 

The ESOG/NLG Resales Group

S38

ESOG

10:30

Section 20 Explained

  • The basic principles
  • Different processes
  • Key S20 Case Law

Adrian Shaw, Head of Service Charges – Clarion

S39

All 

Training

Service Charge 

Asset Mgmt

12:00

Accommodating Electric Vehicles

  • An increasing market – the numbers
  • The practicalities
  • Future proofing

or, 

Jamie Willsdon, Group Managing Director – Future Group
Cassandra Zanelli, Solicitor

S40

All 

Asset Mgmt

12:00

Customer Service and why it matters: Embedding a service culture

  • The external world
  • Impact of Covid-19 and next steps
  • Why investing in customer service matters
  • Building the right culture
  • ROI of service excellence
  • Building on Service Nation: Service with Respect

Joanna Causon, CEO – The Institute of Customer Service

S41

13:30

Case Law Update

Justin Bates, Barrister – Landmark Chambers

S42

All 

14:30

Expert Panel – Questions

Sarah Chatfield, Director of Homeownership – Anchor Hanover 
Sean Gill, Management Company Manager – Abri
Yezdan Izzet, Partner & Head of Real Estate Disputes – Bolt Burdon
Chris Yandell, Leasehold Income & Compliance Manager – Network Homes

S43

All 

15:45

End of Conference Drinks

All 

S44

All 

Tickets are for the whole five-day virtual event, you can pick and choose the sessions you prefer.

National Leasehold Group Conference Panel
NLG Conference Breakout
National Leasehold Group Conference breakout with Bolt Burdon
NLG Conference Speakers